I just wanted to write to you to express my gratitude for your business and particularly your employees. I'm sure you remember doing my pool in Bayport in 2015. My experiences with your office and employees since then has been exceptional.
Yesterday, my kids talked me into taking advantage of the nice weather and opening our pool myself. I had a scheduled opening in a few weeks, but I decided that I have opened enough relative's pools that I could do my own and get a jump on the season. I ran into a problem when I tried to prime the pump. No matter how much water I put in the line or how long I ran the pump I could not get the water pulling. After a frustrating morning I called the True Blue office to explain that I wanted to cancel my previously scheduled opening (sorry!) but that I now needed a service call. The office staff was as accommodating as always and offered to have a service/maintenance manager call me from the road when he was available. Shortly after, I received a call from Mike who offered to talk me through the system and said that if I could not get it going he would stop by on his way home! This is the kind of service I have repeatedly experienced with True Blue. Over the phone Mike was able to identify that I was missing a gasket. A quick trip to the store and everything was running great!
I have always said that businesses do best when they treat their employees well. You must have a similar philosophy because every employee I have dealt with at True Blue takes pride in treating customers the right way. It's nice to know that there are still businesses out there that make this a priority! Thank you to you and your staff for the help yesterday and for the exceptional service these past few years. While I may have saved a few bucks by doing my own opening yesterday, you can be sure that I will continue to use the services of True Blue and also continue to recommend your company to anyone needing pool construction or services!
I just wanted to thank you again and your staff for doing such a great job on my pool!!! You especially for always answering my emails and calls and getting things done, I really appreciate it. Any time someone asks me in the future about inground pools I will refer them to you!! Thanks again!!
Just a note to say thank you! Everyone who participated in this project were top notch. They were all so attentive to all that needed to be addressed, and they really did a great job. It looks great, thank you again. We would Truely Bluely recommend you.
Lynne and Michael, Medford
We just wanted to take a minute and let you know how pleased we are with the pool that True Blue installed for us this year. It is simply beautiful. Your staff have been great about responding to questions and follow up visits after installation. We would recommend True Blue to anyone.
Lorraine & Brendan, East Northport
Thanks Mike and all the wonderful people at True Blue for a wonderful job replacing the liner in the pool, you originally installed. No mess, no fuss just the nicest guys working at my home. Professional, caring and no problems - couldn't ask for more.
Anna, North Massapequa
After signing the paperwork there was no doubt in our minds that we had chosen the right company. You answered all of our questions and helped us make the right choices on all the details. When the work started we were pleasantly suprised at the precise, clean work that was done. Everyone we encountered from the excavator, cement men and builders were pleasant and truly hard working. Overall, we had a wonderful experience with everyone we came in contact with. Please thank all your employees that worked with us for the amazing job they did.
Cathy & Tom, Oceanside
My pool is beautiful. We will enjoy it for years to come and it has enhanced the value of my home greatly. Your team did a wonderful job and has been very patient with me in teaching me some of the basics of the pool maintenance. I will definitely recommend your company to any of my friends or coworkers looking for a first-class company to install a pool.
Eileen, Great River
We just wanted to say thank you for a job well done. The pool turned out beautifully and our family has enjoyed it all summer. From our first phone call to the office, to installation and "pool school" - the staff was friendly, polite and knowledgeable. We have already recommended True Blue to several friends and will continue to do so.
Kathleen and Michael, Smithtown
Thanks True Blue for another great pool season. Your weekly maintenance crew was wonderful and took great care of the pool all summer. We didn't have to do a thing, just enjoy it every weekend. See you next year!!
Rich and Carol, Seaford